Refund policy

Return & Refund Policy

General 

Due to the handcrafted and one-of-a-kind nature of our pieces, we do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Defective Items 

If your order arrives damaged, please contact us within 7 days of receipt at molonitesa@gmail.com with photos of the damage. We will assess each case individually and offer a repair, replacement, or refund where appropriate.

Non-Returnable Items 

All jewelery is made by hand and features unique natural gemstones. As no two pieces are identical, slight variations in colour, shape, and size are not considered defects and do not qualify for returns.

Refunds 

Approved refunds will be processed within 7–10 business days to your original payment method.

International Orders 

We are not responsible for import duties, taxes, or customs delays. These costs are non-refundable.

Contact 

For any queries, please contact us at molonitesa@gmail.com